Fevino Customer Support
Illuminating Your Experience
At Fevino Industries, we're committed to providing you with exceptional support throughout your journey with our products. Whether you're a homeowner or a government contractor managing large-scale solar installations, we're here to ensure your experience shines bright
At Fevino Industries, we're committed to providing you with exceptional support throughout your journey with our products. Whether you're a homeowner with a smart lighting system or a government contractor managing large-scale solar installations, we're here to ensure your experience shines bright
How Can We Help?
Solutions Tailored to Your Needs
Product Information
Get detailed information about our solar and automation products
Installation Support
Assistance with installing our solar lights and smart home systems
Troubleshooting
Find solutions to common issues with our products
Maintenance
Learn how to maintain and care for your Fevino products
Warranty Claims
Information on our warranty policies and how to make a claim
Upgrades & Replacements
Explore options for upgrading or replacing your existing products
Training & Education
Access training materials and educational resources
Feedback & Suggestions
Share your thoughts and ideas to help us improve
Our Support Channels
Help is Just a Call, Chat, or Click Away
24/7 Helpline
Call us anytime at 1800-FEVINO-HELP (1800-338-466-4357)
Live Chat
Available on our website from 9 AM to 6 PM, 6 days a week
Email Support
Send your queries to support@fevino.com
On-Site Support
For eligible products and services
Self-Service Portal
Access guides, FAQs, and troubleshooting tools
Mobile App
Get support on-the-go with our Fevino app
24/7 Helpline
Reach out to us on soacial media @fevino_industries
On-Site Support
For eligible products and services
Self-Service Portal
Access guides, FAQs, and troubleshooting
tools
Access guides >
Product Manuals & Guides
Everything You Need to Get Started
Contact Us
Feedback & Continuous Improvement
Your feedback helps us shine brighter. Share your thoughts
Can't find what you're looking for? We're here to help!
General Inquiries
info@fevino.com
Sales
sales@fevino.com
Technical Support
support@fevino.com
Corporate Address
Sr. No. 36/1/1, Sinhgad Rd,
Near Lokmat Press,
Pandurang Industrial Area,
Pune, Maharashtra 411041
1800-212-2020
FAQs
How do I determine the right solar solution for my needs?
To find the right solar solution, assess your energy requirements, the space available for installation, and your budget. Consider factors such as the amount of sunlight your location receives, the type of lighting needed (e.g., street lights, garden lights), and whether you prefer solar-only options or hybrid systems.
What maintenance do solar panels require?
Solar panels require minimal maintenance. It is generally recommended to clean them every 2 to 4 times a year to remove dirt or debris that may obstruct sunlight. Regular checks for any signs of damage or wear in wiring are also advisable
How long do Fevino solar products typically last?
Yes, Fevino solar lights can operate during extended cloudy periods. They are equipped with efficient batteries that store energy for use when sunlight is limited, ensuring functionality even in less than ideal weather conditions.
Can Fevino solar lights work during extended cloudy periods?
A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.
My solar light isn't working at night. What should I check?
If your solar light isn’t working at night, check the following:
- Ensure that the solar panel is clean and unobstructed.
- Verify that the battery is charged; prolonged cloudy weather can affect this.
- Check if the light switch is in the “on” position.
- Inspect for any physical damage or loose connections.
Can I extend my warranty coverage?
Yes, Fevino may offer options for extending warranty coverage at an additional cost. Check with customer service for availability and terms regarding extended warranties.
Does Fevino provide installation services?
Yes, Fevino offers installation services for their solar products. This can be arranged at the time of purchase.
What should I prepare before a Fevino product installation?
Before installation, ensure that the area is clear of obstructions and that you have access to adequate sunlight. It may also be helpful to have a plan for where you want the lights positioned.
Can I install Fevino products myself?
Yes, many Fevino products are designed for easy installation and can be set up without professional help. However, if you are unsure or prefer assistance, consider hiring a professional.
How long does a typical installation take?
A typical installation of Fevino solar products usually takes between 1 to 3 hours, depending on the complexity and number of units being installed.
What warranty coverage do Fevino products have?
Fevino products come with a standard warranty that covers manufacturing defects and performance issues for a specified period (usually around 2 to 5 years). Please check individual product documentation for exact terms.
How do I initiate a warranty claim?
To initiate a warranty claim, contact Fevino’s customer service through their official website or customer support line. Have your purchase details and product information ready to expedite the process.